Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you", or "your") and Lekha Logic Consulting Private Limited, a private limited company incorporated in India ("LekhaBooks", "we", "us", or "our"), with registered office at Rzd-1/101, Gali No. 5, Mahavir Enclave, Palam Village, New Delhi 110045, India. These Terms govern your access to and use of the LekhaBooks website at lekhabooks.in, the LekhaBooks web and mobile applications, APIs, partner panels, developer tools, and any related products or services we make available (together, the "Service").

By creating an account, clicking "I agree", subscribing to a paid plan, or otherwise accessing the Service, you confirm that (a) you have read and understood these Terms; (b) you accept and agree to be bound by them; (c) you are at least 18 years old; and (d) if you are acting for a business or other legal entity, you are authorised by that entity to bind it to these Terms. If you do not agree, do not access or use the Service.

1. The Service

LekhaBooks provides cloud-based software-as-a-service ("SaaS") for goods-and-services-tax ("GST") compliance, invoicing, bookkeeping, tax-deducted-at-source ("TDS"), payroll, inventory management, financial reporting, and related accounting functions. The Service is delivered over the public internet to a web browser or mobile application; no perpetual licence or installable copy of the underlying software is provided. The exact features available depend on your subscription plan as published on our pricing page, which is incorporated by reference into these Terms.

We may add new features, modify existing features, or remove features that are obsolete, unsafe, unprofitable, or otherwise no longer fit-for-purpose. For removals of material features on a paid plan we will provide at least 60 days' notice and a pro-rata refund where the change adversely affects your subscription.

2. Eligibility

To subscribe to the Service for business use you must be:

• at least 18 years of age and competent to contract under Section 11 of the Indian Contract Act, 1872;
• a person or entity registered under applicable Indian laws (for example, a sole proprietor, partnership firm, limited liability partnership, private limited company, public limited company, registered trust, society, or HUF);
• in possession of a valid GSTIN where the law requires you to be registered for GST, or a person otherwise lawfully able to maintain books of account for an Indian business;
• not the subject of any sanctions list maintained by the Government of India, the Reserve Bank of India, or any other body whose sanctions we are required to honour.

If you are an individual user of a sub-account created by a tenant Owner (for example, an accountant working at a customer firm, or an employee of a subscribing business), you are also bound by these Terms in your individual capacity in respect of your use of the Service.

3. Accounts & security

3.1 Account creation

You must provide accurate, current, and complete information when registering. You agree to keep this information updated. We may refuse to accept a registration, suspend an account, or terminate an account at our reasonable discretion where information is materially inaccurate, where a registration appears to be fraudulent, or where the account is being used in breach of these Terms.

3.2 Owner, Admin, Sub-users

Each tenant has one or more Owners (initially, the person who created the account). Owners may invite Admin and Staff users with specific permissions. The Owner is responsible for the actions of all sub-users on the tenant. We recommend you give each individual their own login; do not share passwords.

3.3 Password security & 2FA

You are responsible for the confidentiality of your login credentials. We recommend (and for Admins, require) two-factor authentication ("2FA"). We are not liable for losses arising from unauthorised access where your credentials were not adequately protected. Notify us immediately at security@lekhabooks.in if you suspect unauthorised access.

3.4 Accuracy of business data

You are responsible for the accuracy and completeness of the data you enter into or import into the Service, including invoices, customer details, GSTIN, HSN/SAC codes, tax rates, ledger balances, opening stock, payroll data, and bank reconciliations.

4. Permitted use

Subject to your compliance with these Terms and timely payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during the subscription term. Permitted uses include creating and storing your books of account, generating invoices and reports, integrating with your other software using our published APIs (subject to API limits), inviting authorised users, and exporting your data.

5. Prohibited use

You agree that you will not, and will not permit any sub-user, partner, agent, or third party to:

• use the Service for any unlawful purpose, including issuing fake or bogus invoices, hawala, money-laundering, tax evasion, or fabrication of records to mislead any authority;
• upload content that is defamatory, obscene, hateful, infringes the intellectual property of others, or violates the Information Technology (Intermediary Guidelines) Rules, 2021;
• attempt to gain unauthorised access to any account, server, database, or network connected with the Service;
• probe, scan, or test the vulnerability of the Service except under a written authorised disclosure programme;
• reverse engineer, decompile, disassemble, or attempt to derive source code, except to the limited extent expressly permitted by applicable law notwithstanding this restriction;
• circumvent or attempt to circumvent any usage limits, rate limits, billing, or access controls;
• resell, sublicense, or commercially redistribute the Service or access credentials to third parties without our prior written consent (note: this does not restrict legitimate accountant-client or partner-panel relationships, which are expressly contemplated by the Service);
• use the Service to develop a competing product or to benchmark for competitive purposes without our prior written consent;
• send abusive, threatening, or harassing communications through the Service to our staff, other users, or third parties;
• use the Service in any manner that, in our reasonable judgement, places excessive load on our infrastructure or impairs the experience of other users.

Breach of this section may result in immediate suspension or termination without refund.

6. Plans, pricing & payment

6.1 Plans

The Service is offered on a Free tier and paid plans (currently Starter, Growth, and Enterprise, with monthly and annual billing cycles). Plan features, limits, and prices are published on the pricing page and may change from time to time on at least 30 days' notice for existing paid subscribers.

6.2 Pricing

All prices are quoted in Indian Rupees and are exclusive of applicable taxes. Lekha Logic Consulting Private Limited has applied for GST registration. Until registration is granted, payments are collected without any GST component and you receive a payment receipt. Once GST registration is complete, the applicable GST rate will be added at checkout and shown on the tax invoice we raise to you.

6.3 Payment

Paid plans are billed in advance for the chosen cycle (monthly or annual). We process payments through Razorpay, an RBI-authorised payment aggregator; by subscribing you agree to Razorpay's terms in respect of the payment-instrument transaction. We accept major credit cards, debit cards, UPI, net banking, and supported wallets. Failed payments are retried automatically; if all retries fail within 7 days we may downgrade your tenant to read-only mode until payment is settled.

6.4 Invoices

A payment receipt is issued for each successful payment and made available in your account under Billing → Invoices. Once our GST registration is complete, this will become a GST tax invoice carrying your GSTIN for input tax credit purposes. You are responsible for entering correct billing details (legal name, GSTIN, address) so that the tax invoice we issue allows you to claim input tax credit where applicable.

7. Refunds

We offer a pro-rata refund of subscription fees in the following limited cases:

• Within 7 days of first paid subscription (cooling-off period) — if you cancel your first paid subscription within 7 calendar days of payment, we will give you a full refund, no questions asked, to your original payment method via Razorpay. Duplicate or accidental double-payments, and verified billing errors on our side, are also refunded in full.
• Material failure of the Service — where the Service has been substantially unavailable for more than 72 consecutive hours through fault attributable to us (excluding force majeure, scheduled maintenance, or upstream failures of MilesWeb/Cloudflare/Razorpay), we will issue service credits or, at our option, a pro-rata refund of the affected period.
• Removal of paid feature — as described in Section 1.

Refunds are processed to your original payment method via Razorpay within 5–7 business days of approval, inclusive of any GST charged where applicable. After the 7-day window, subscription fees are not automatically refundable for a change of mind or unused capacity, but genuine cases (for example an extended service outage) are reviewed individually — just write to us.

8. Renewal & cancellation

Paid subscriptions are prepaid and do not auto-renew. We do not store a payment mandate and will not charge you automatically. Before your plan expires we send reminder emails (30, 7, 3 and 0 days before expiry). If you choose not to renew, your account simply moves to the Starter plan on expiry, and your data stays intact and fully exportable. You may cancel at any time from Billing → Plan & Renewal. Cancellation takes effect at the end of the current paid period; you continue to enjoy paid features until that date. We do not pro-rate refunds of mid-cycle cancellations of monthly subscriptions; annual subscriptions cancelled mid-cycle are not refunded except as provided in Section 7.

9. Your data & ownership

As between you and LekhaBooks, you retain all rights, title, and interest in the books-of-account data and other content you enter into or import into the Service ("Your Data"). You grant us a limited, worldwide, royalty-free, non-exclusive licence to access, store, process, transmit, and display Your Data solely to provide and improve the Service for you, to respond to your support requests, to comply with legal obligations, and to enforce our rights under these Terms. We do not claim ownership of Your Data and we do not use it to train any machine-learning model unless you have specifically opted in to an AI feature whose description disclosed such use.

Where you act as a partner accountant accessing books of multiple client tenants, you acknowledge that your client is the tenant Owner and the relevant Data Fiduciary, and that you process the client's data on the client's instructions through the Service.

10. Privacy & data protection

Our Privacy Policy describes in detail how we collect, use, share, retain, and protect personal data, and how you can exercise your rights as a Data Principal under the Digital Personal Data Protection Act, 2023. By using the Service you confirm that you have read the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference. In case of any conflict between these Terms and the Privacy Policy on matters of personal data, the Privacy Policy prevails.

11. Compliance responsibility

You agree:

• You will review every invoice, return, voucher, and report before issuing or filing it.
• You will keep your master data (GSTIN, PAN, HSN/SAC codes, tax rates, place of supply, e-invoicing turnover threshold status) up to date.
• You will not rely on the Service as your sole source of legal or tax advice; you will obtain advice from qualified professionals as appropriate.
• You will comply with the CGST Act 2017, IGST Act 2017, SGST Acts, Income-Tax Act 1961, Companies Act 2013, Prevention of Money-Laundering Act 2002, Foreign Exchange Management Act 1999 (where applicable), and all other applicable laws.

We are not liable for any tax, interest, penalty, prosecution, or other adverse consequence arising from your use of the Service or from errors in data you entered, codes you selected, or outputs you filed.

12. Service availability & SLA

We target 99.9% monthly uptime for paid plans and aim for higher in practice. Planned maintenance windows are typically scheduled between 23:00 IST and 04:00 IST and announced in advance via in-product banner. Uptime is measured exclusive of (a) scheduled maintenance, (b) emergency maintenance to address security vulnerabilities, (c) force majeure events, (d) failure of upstream providers (MilesWeb, Cloudflare, Razorpay, MSG91, GST portal), (e) issues caused by your code, customisations, or integrations, and (f) issues caused by your breach of these Terms.

If monthly uptime falls below 99.9% on a paid plan, you may request service credits equal to 5% of monthly fees for each full percentage point of shortfall, capped at 50% of that month's fees. Service credits are the sole and exclusive remedy for uptime shortfalls; they are applied to your next invoice and have no cash value.

13. Intellectual property

The Service, including its underlying software, source code, object code, user interface, design, structure, organisation, look and feel, trademarks ("LekhaBooks" and our logo), service marks, trade names, documentation, and all related intellectual property rights ("Our IP"), is and remains the exclusive property of LekhaBooks and its licensors. No rights to Our IP are granted to you except the limited usage rights expressly set out in these Terms. You will not remove, alter, or obscure any copyright, trademark, or other proprietary notices.

If you provide us feedback, suggestions, feature requests, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate that feedback into the Service without compensation to you. We are not obligated to credit you or to implement any feedback.

14. Confidentiality

Each party may obtain access to information of the other party that is marked confidential or that should reasonably be understood to be confidential ("Confidential Information"). The receiving party will (a) use the Confidential Information only to perform under these Terms; (b) protect it with the same degree of care it uses for its own confidential information, and in any event not less than reasonable care; and (c) not disclose it to third parties except to its employees, contractors, and advisers under similar confidentiality obligations. Confidential Information does not include information that is or becomes public through no breach of these Terms, was rightfully known to the receiver, was independently developed, or is required to be disclosed by law (in which case the receiver will give prompt notice where lawful).

15. Warranties & disclaimers

We warrant that we will provide the Service using commercially reasonable skill and care and substantially in accordance with the descriptions on our website. Except for that warranty, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or course of performance. We do not warrant that the Service will be uninterrupted, error-free, or completely secure; that all defects will be corrected; or that any output will be free from inaccuracy.

16. Limitation of liability

To the maximum extent permitted by applicable law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business, goodwill, data, anticipated savings, or substitute services, arising out of or in connection with these Terms, whether based in contract, tort, statute, or otherwise, even if advised of the possibility of such damages.
• Each party's total aggregate liability arising out of or in connection with these Terms (including the Service) in any 12-month period will not exceed the total fees actually paid by you to us in the 3 (three) months immediately preceding the event giving rise to the claim.

The limits in this section do not apply to (a) breaches of confidentiality obligations under Section 14; (b) infringement of the other party's intellectual property rights; (c) indemnification obligations under Section 17; (d) liability that cannot be limited under applicable law (such as gross negligence, fraud, or wilful misconduct, or death or personal injury caused by negligence).

17. Indemnification

17.1 Indemnification by you

You will defend, indemnify, and hold harmless LekhaBooks, its affiliates, and their respective officers, directors, employees, and agents from and against all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms; (b) your violation of applicable law; (c) Your Data, including any claim that Your Data infringes a third party's rights, is defamatory, or was uploaded in breach of any consent obligation; (d) your tax or regulatory filings; and (e) your gross negligence or wilful misconduct.

17.2 Indemnification by us

We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes a third party's Indian copyright, registered trademark, or registered patent ("IP Claim"), and will pay damages finally awarded by a court of competent jurisdiction or settlements we agree to in respect of such IP Claim. Our obligation does not apply to claims arising from (i) modifications you make to the Service; (ii) combinations of the Service with software or data not provided by us; or (iii) use after we asked you to stop.

17.3 Procedure

The party seeking indemnification must (a) promptly notify the other in writing of the claim; (b) give sole control of defence and settlement to the indemnifying party; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party will not settle any claim in a manner that imposes ongoing obligations on the indemnified party without prior written consent.

18. Termination

By you: You may close your account at any time from Billing → Close Account or by writing to support@lekhabooks.in. Closure takes effect at the end of the current paid period (no refund of the current period, except as provided in Section 7).

By us, for cause: We may suspend or terminate your access for material breach of these Terms (including non-payment, prohibited use, repeated abuse of staff, or fraud) with 30 days' written notice to cure (or immediately if cure is not possible, if the breach is causing material harm to us or other users, or if we are legally required to do so). For non-payment we may downgrade to read-only mode after 7 days and suspend after 30 days.

By us, for convenience: We may discontinue the Service or any portion of it with at least 60 days' prior written notice and a pro-rata refund of pre-paid unused fees.

Termination does not relieve either party of obligations accrued before termination. Sections that by their nature should survive (Sections 9 (your data ownership), 13 (IP), 14 (confidentiality), 15 (disclaimers), 16 (liability), 17 (indemnity), 19 (export), 21 (notices), 23 (governing law), 24 (disputes), and 25 (miscellaneous)) survive termination.

19. Data export period

For 60 days after termination of a paid subscription (or after closure of a free account), you may continue to access the Service in a read-only and export-only mode to download Your Data in JSON, CSV, Excel, and Tally XML formats. After this 60-day period, we delete Your Data from active systems within 30 days and from encrypted backups within 90 days, subject to legal-hold obligations. We provide written confirmation of deletion on request.

20. Force majeure

Neither party is liable for failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including acts of God, earthquakes, floods, fires, epidemics, pandemics, war, terrorism, riots, civil unrest, government action, regulatory change, internet or telecommunications outages, failure of upstream cloud or payment infrastructure, or cyber-attacks of a severity that could not have been reasonably guarded against ("Force Majeure"). The party affected will notify the other promptly, mitigate impact, and resume performance as soon as practicable. If a Force Majeure event continues for more than 60 days, either party may terminate the affected services with pro-rata refund of pre-paid unused fees.

21. Notices

Notices to you will be given by (a) email to the email address registered on your account, (b) in-product banner shown when you next sign in, or (c) post to the address you provided. Notices to us must be given by (a) email to legal@lekhabooks.in with a copy to support@lekhabooks.in, or (b) registered post to Lekha Logic Consulting Private Limited, Rzd-1/101, Gali No. 5, Mahavir Enclave, Palam Village, New Delhi 110045, India. Notices are deemed received: by email, on the day sent (if a business day, else the next business day); by post, 5 business days after dispatch.

22. Modifications to these Terms

We may modify these Terms from time to time. For material changes adverse to you, we will give at least 30 days' prior notice by email and in-product banner. The effective date of any modification will be shown at the top of these Terms. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may close your account before the effective date and exercise your data-export rights under Section 19. For non-material changes (typo fixes, clarification of existing rights, mandatory legal updates), we may publish the change without prior notice with the updated "Last updated" date.

23. Governing law & jurisdiction

Governing law: India. These Terms and any dispute arising out of or in connection with them are governed by, and will be construed in accordance with, the laws of India, without regard to its conflict-of-laws principles.

Jurisdiction: Delhi. Subject to the dispute-resolution provisions in Section 24, the courts at New Delhi, India, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

24. Dispute resolution

The parties agree to attempt to resolve any dispute through good-faith negotiation before escalation. Either party may invoke this clause by written notice describing the dispute and proposed resolution. If the dispute is not resolved within 30 days of that notice, either party may refer the dispute to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed by the parties (or, failing agreement within 14 days, appointed by the Delhi International Arbitration Centre). The seat and venue of arbitration is New Delhi; the language is English. The arbitral award is final and binding. Notwithstanding the foregoing, either party may seek urgent equitable or injunctive relief from the courts at New Delhi to prevent imminent harm or to enforce intellectual-property rights.

25. Miscellaneous

25.1 Entire agreement

These Terms (together with the Privacy Policy, the published plan and pricing information, and any order form or written addendum signed by both parties) constitute the entire agreement between you and LekhaBooks regarding the Service and supersede all prior or contemporaneous understandings.

25.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed; the remaining provisions remain in full force and effect.

25.3 Waiver

A failure or delay by either party to enforce a right is not a waiver. A waiver of any breach is not a waiver of any subsequent breach.

25.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all our assets, on written notice to you.

25.5 No agency

Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between the parties.

25.6 Third-party rights

No person other than the parties has any right to enforce these Terms.

25.7 Headings

Section headings are for convenience only and do not affect interpretation.

25.8 Language

These Terms are executed in English. Translations are provided for convenience only; the English version prevails in case of conflict.

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