Refund Policy | LekhaBooks

Refund & Cancellation Policy

Effective 5 June 2026. This policy applies to paid subscriptions of LekhaBooks purchased directly from lekhabooks.in. The short version: no auto-renewal ever, cancel any time from inside the app, and a 7-day refund window on every payment.

1. No auto-renewal — ever

LekhaBooks plans are prepaid and do not auto-renew. We never store a payment mandate and never charge you automatically. Before your plan expires we send reminder emails (30, 7, 3 and 0 days before expiry). If you choose not to renew, your account simply moves to the Free plan on expiry — your data stays intact and fully exportable.

2. Cancelling your plan

You can cancel any time, no questions asked, in either of two ways:

In the app: Billing → Cancel / downgrade my plan. You'll get an email confirmation immediately.
By email: write to billing@lekhabooks.in from your registered email.

On cancellation, your paid plan remains fully active until its expiry date (you keep what you paid for), it will not be renewed, and no further payment is ever taken. After expiry, the account moves to the Free plan.

3. Downgrades

Downgrade requests (e.g. Business → Pro) work the same way — request in-app or by email. The downgrade takes effect at the end of your current paid period. If you need an immediate mid-term downgrade, contact billing and we will work out a fair pro-rata adjustment as account credit.

4. Refunds

Situation	Refund
First purchase of any paid plan, within 7 days of payment	Full refund, no questions asked
Renewal payment, within 7 days, plan benefits unused	Full refund
Duplicate / accidental double payment	Full refund of the duplicate, any time
Verified billing error on our side	Full refund of the erroneous amount
After 7 days of payment	No automatic refund — but write to us; genuine cases (e.g. extended service outage) are reviewed individually

Refunds are processed through our payment partner Razorpay, back to your original payment method within 5–7 business days of approval. Amounts are refunded inclusive of any GST charged on the payment, where applicable.

5. How to request a refund

Email billing@lekhabooks.in from your registered email with your company name and payment reference (or simply reply to your payment receipt email). We acknowledge within 1 business day and resolve within 3 business days.

6. Account deletion

Deletion is permanent. Self-serve account deletion (Settings → Delete account) erases all your business data immediately and irreversibly. Please download a full backup (Settings → Backup & Export) before deleting. Deleting your account does not by itself create a refund claim — any eligible refund must be requested per section 4 before deletion.

Service delivery

LekhaBooks is a digital software-as-a-service. There are no physical goods and nothing is shipped. On successful payment your plan is activated and access is provisioned to your account immediately (usually within a few minutes). Your payment receipt / GST tax invoice is available under Billing → Invoices.

7. GST on subscription payments

Lekha Logic Consulting Private Limited has applied for GST registration. Until registration is granted, payments are collected without GST and you receive a payment receipt. Once registration completes, every payment will carry a proper GST tax invoice (with your GSTIN, for input tax credit). This page will be updated when that happens.

8. Contact

Billing & refunds: billing@lekhabooks.in
General support: support@lekhabooks.in
Lekha Logic Consulting Private Limited

This policy should be read together with our Terms of Service and Privacy Policy. We may update it from time to time; material changes are announced by email.