Refund & Cancellation Policy
1. No auto-renewal โ ever
LekhaBooks plans are prepaid and do not auto-renew. We never store a payment mandate and never charge you automatically. Before your plan expires we send reminder emails (30, 7, 3 and 0 days before expiry). If you choose not to renew, your account simply moves to the Free plan on expiry โ your data stays intact and fully exportable.
2. Cancelling your plan
You can cancel any time, no questions asked, in either of two ways:
- In the app: Billing โ Cancel / downgrade my plan. You'll get an email confirmation immediately.
- By email: write to billing@lekhabooks.in from your registered email.
On cancellation, your paid plan remains fully active until its expiry date (you keep what you paid for), it will not be renewed, and no further payment is ever taken. After expiry, the account moves to the Free plan.
3. Downgrades
Downgrade requests (e.g. Business โ Pro) work the same way โ request in-app or by email. The downgrade takes effect at the end of your current paid period. If you need an immediate mid-term downgrade, contact billing and we will work out a fair pro-rata adjustment as account credit.
4. Refunds
| Situation | Refund |
|---|---|
| First purchase of any paid plan, within 7 days of payment | Full refund, no questions asked |
| Renewal payment, within 7 days, plan benefits unused | Full refund |
| Duplicate / accidental double payment | Full refund of the duplicate, any time |
| Verified billing error on our side | Full refund of the erroneous amount |
| After 7 days of payment | No automatic refund โ but write to us; genuine cases (e.g. extended service outage) are reviewed individually |
Refunds are processed through our payment partner Razorpay, back to your original payment method within 5โ7 business days of approval. Amounts are refunded inclusive of any GST charged on the payment, where applicable.
5. How to request a refund
Email billing@lekhabooks.in from your registered email with your company name and payment reference (or simply reply to your payment receipt email). We acknowledge within 1 business day and resolve within 3 business days.
6. Account deletion
Service delivery
LekhaBooks is a digital software-as-a-service. There are no physical goods and nothing is shipped. On successful payment your plan is activated and access is provisioned to your account immediately (usually within a few minutes). Your payment receipt / GST tax invoice is available under Billing โ Invoices.
7. GST on subscription payments
Lekha Logic Consulting Private Limited has applied for GST registration. Until registration is granted, payments are collected without GST and you receive a payment receipt. Once registration completes, every payment will carry a proper GST tax invoice (with your GSTIN, for input tax credit). This page will be updated when that happens.
8. Contact
General support: support@lekhabooks.in
Lekha Logic Consulting Private Limited
This policy should be read together with our Terms of Service and Privacy Policy. We may update it from time to time; material changes are announced by email.